Last updated: 23 April 2021

To support the educational and professional plans you made before the Covid-19 outbreak and in line with local government regulations, we are following the official guidelines and implementing all the necessary measures at our test centres to help protect the health and safety of all test takers, customers and staff.

IELTS

We are now offering our IELTS candidates more choices. Our updated test schedule offers you more test dates for IELTS exams on computer and on paper, allowing you to take your IELTS test on a convenient date and at a time that suits you.

Cambridge English Qualifications

Our schedule for Cambridge English Qualifications will be announced soon.

Candidate timetables with the exact exam dates and times will be available for download on our website approximately one week before the exam date.

Frequently Asked Questions

Do I need to provide a self-declaration form of a negative self-test result and/or a negative rapid or PCR result in order to take the exams?

All candidates will be accepted into an exam centre only with the provision of a self-declaration form of a negative self-test result that was conducted 24 hours prior to the exam. Alternatively, a rapid test or PCR test can be provided given that it was done 72 hours prior to the exam date and signed by the candidate or by the candidate’s parent/legal guardian, if the candidate is a minor. For your convenience you can print the self-test declaration form here. Candidates should cover the cost of the diagnostic test themselves.

Are you planning to open new exam sessions? Where can I find information about available test dates in my city / area / country?

Information about available exam sessions is provided on our website and the specific sessions will be opened in our registration system. Please check for information on available exams dates for IELTS and Cambridge English.

I was enrolled in an exam session that was suspended. How can I transfer to another session?

Our test centre staff will inform you as soon as your session is transferred to a new date. You may also contact the test centre directly for further information.

What will happen if my exam is cancelled/postponed?

We will contact all candidates whose exam is suspended by email.

Where can I find more information about my exam session (venue, hour, etc.)?

You will be sent a session timetable with all information required for the test day (venue, hour of arrival, time of test, etc.). If you don't receive any communication three days before the exam please contact your test centre immediately.

You will also receive a message from the test centre outlining the safety measures and requirements for the test day.

Is it safe for me to take an English test with the British Council? I am currently enrolled for an exam session - what health/protection measures do you have in place?

The health of our test takers and staff is our priority. Before we open any test centre:

  • we ensure that we are following all local government safety guidelines as well as those of the British Council
  • we brief our test centre staff so they are up to date on what to do and how to prepare for the arrival of test-takers.

We have put the following measures in place to make our test centres as safe as possible:

  • test venues will be cleaned thoroughly prior to each test session
  • in the case of computer-delivered tests all equipment will be sanitised prior to each session
  • our staff will be wearing masks
  • you will be required to adhere to physical distancing rules at the exam venues
  • you will be required to wear a mask at the exam venue in areas and at times indicated by the test day staff. You may be asked to remove the mask for identification or other purposes
  • we will not provide pens or pencils to test takers who will be asked to bring their own stationery on the test day.

Do I need to wear face mask at your premises?

All test takers and test day staff are required to wear masks in the test venue and common areas.

Do you provide gloves and disinfecting hand gel?

We will have hand sanitisers located at different points at the test venue. We will not be providing masks, but test takers will be required to bring their own on the test day. We will not be providing latex gloves. You can bring your own, but they are not mandatory.

How can I contact Customer Services?

Find out how to contact us here.

Is there any limit on the number of customers inside your office/exam premises?

Most of our offices, even in places where we have already re-opened delivery of exams, are currently not open to the public. Test venues have limits on numbers of candidates that can be seated there. This will depend on local government regulations and the size of the venue.

Will the rescheduled exams remain at same day of the week /time?

If your exam has been suspended, we will be in contact via email to find a suitable date and time to reschedule your exam. You will receive information about your new exam schedule from us once the new exam date is confirmed.

Can you send a confirmation to my university that the exam was suspended?

Please contact our Customer Service team about this.

See also