Last updated: Friday 3 July 2020

To support the educational and professional plans you made before the Covid-19 outbreak and in line with local government regulations, we are following the official guidelines and implementing all the necessary measures at our test centres to help protect the health and safety of all test takers, customers and staff.

IELTS

We are now offering our IELTS candidates more choices. Our updated test schedule offers you more test dates for computer-delivered IELTS and paper-based IELTS, allowing you to take your IELTS test on a convenient date and at a time that suits you.

Cambridge English Qualifications

Our updated schedule for Cambridge English Qualifications is now available.

Candidate timetables with the exact exam dates and times will be available for download on our website approximately one week before the exam date.

Frequently Asked Questions

Where can I find information about available test dates in my city/area/country?

Information about available exam sessions is provided on our website and the specific sessions will be opened in our registration system. Please check for information on available exams dates for IELTS and Cambridge English – we fully operate all over Greece.

I was enrolled in an exam session that was suspended. How can I transfer to another session?

Αfter the original session was suspended, our test centre staff has informed all candidates as soon as the session was transferred to a new date. If a transfer has not already be arranged for you, please contact customer services via email at customerservices@britishcouncil.gr or via phone +30 210 369 2333.

Your office is closed to the public. How/when can I receive my results/certificates?

For IELTS test takers you can access your results for IELTS through your profile on the IELTS Candidate Portal. You can preview your IELTS test results 13 calendar days from the test date for paper-based tests and 5–7 calendar days for computer-delivered tests.

IELTS results remain online for 28 days but should not be used as an official confirmation of your performance.

The test centre will inform you of the method of delivery of your IELTS Test Report Form.  As we are currently not open to the public your TRF/certificate will most probably be sent to the address you provided at registration. The test centre will inform you of the method of delivery of your IELTS Test Report Form.

We are not able to provide test results over the phone, by email or fax for security reasons.

Preparation Centres/English Language Schools

Results for Cambridge Assessment English Qualifications are available four to six weeks after the exam date for paper-based exams and two weeks for computer-based exams. You can access them through your account as a preparation centre here. Use your user name and password to enter the site and access your results. As soon as the results are available you will receive a notification by email/SMS.

Individual candidates

Results for Cambridge Assessment English Qualifications are available four to six weeks after the exam date for paper-based exams and two weeks for computer-based exams. To access your results online, register here and provide your ID number and secret number, which is found on the bottom left hand corner of your timetable. When the results become available, you will be sent an email to the address you provided during your registration. 

In case you have any problem accessing your results contact us and we will email your results to you.

Your certificate will be sent to the address you provided at registration approximately two months after the results are released.

Where can I find more information about my exam session (venue, hour, etc.)?

You will be sent a session timetable with all information required for the test day (venue, hour of arrival, time of test, etc.). If you don't receive any communication three days before the exam please contact your test centre immediately.

You will also receive a message from the test centre outlining the safety measures and requirements for the test day.

Is it safe for me to take an English test with the British Council? I am enrolled for an exam session. What health/protection measures do you have in place?

The health of our test takers and staff is our priority. Before we open any test centre:

  • we ensure that we are following all local government safety guidelines as well as those of the British Council
  • we brief our test centre staff so they are up to date on what to do and how to prepare for the arrival of test takers.

We have put the following measures in place to make our test centres as safe as possible:

  • test venues will be cleaned thoroughly prior to each test session
  • in the case of computer-delivered tests all equipment will be sanitised prior to each session
  • our staff will be wearing masks and/or face visors
  • you will be required to wear a mask in all common areas and maintain a one and a half metre physical distance at all times
  • if you would like to, you may also wear latex gloves although this is not required
  • we will provide sanitisers throughout the test venue and we ask that all test takers use them regularly to help ensure a safe environment
  • we will not provide pens or pencils to test takers who will be asked to bring their own stationery on the test day.

Do I need to wear face mask at your premises?

All test takers and test day staff are required to wear masks in the common areas of the test venue. Even if local government regulations do not require it, we have decided to make mask wearing mandatory in the common areas to ensure a safer test environment.

Once test takers are seated in the test room they will be allowed to remove their masks for the duration of the test.

Is there any limit on the number of customers inside your office/exam premises?

Most of our offices, even in places where we have already re-opened delivery of exams, are currently not open to the public.

Test venues have limits on numbers of candidates that can be seated there. This will depend on local government regulations and the size of the venue. As we are maintaining physical distancing at all test venues, we will be able to accommodate fewer candidates than before Covid-19.

Do you provide gloves and disinfecting hand gel?

We will have hand sanitisers located at different points at the test venue. We will not be providing masks, but test takers will be required to bring their own on the test day. We will not be providing latex gloves. You can bring your own but they are not mandatory.

How can I contact Customer Services?

Find out how to contact us here.

See also