Join our team
Working for the British Council offers you a unique opportunity to gain experience and develop skills in a modern, rapidly changing organisation with worldwide influence and impact. Our jobs offer scope for versatility, initiative and creativity in a stimulating and supportive environment.
Our Equal Opportunity Policy
We are committed to a policy of equal opportunity and welcome applications from all sections of the community. Our policy helps to ensure that there is no unjustified discrimination in the recruitment, retention, training and development of staff, and that no job applicant or employee receives less favourable treatment on the basis of age, disability, race/ethnicity, gender, religion or belief, sexual orientation or any other grounds. For further information on our approach to equal opportunities and diversity, please visit our Equality, Diversity and Inclusion web pages.
We recognise that we have a fundamental duty of care towards all children we engage with, including a duty to protect them from abuse. We achieve this through compliance with UK child protection laws and relevant laws in each of the countries in which we operate, as well as by adherence to the United Nations Convention on the Rights of the Child (UNCRC), 1989. Our child protection policy is mandatory for all British Council staff and job applicants will be assessed regarding their suitability to work with children.
EU Customer Service Training and Quality Assurance Manager
The British Council is looking to recruit an EU Customer Service Training and Quality Assurance Manager on an indefinite contract. The purpose of the role is to measure and improve the quality of customer service and the end-to-end customer experience with a view to improving and maintaining great sales performance across a range of channels (phone, email, face-to-face), while providing, co-ordinating and developing training in conjunction with the global customer management team to enable the British Council to match and exceed the standards set by competitors and ensure delivery of the global customer management mission.
The deadline for applications is Wednesday 17 July 2019 (23.59 UK time).