What does my job involve?
As Client Relations Manager in the exams department, I’m here to build trust, confidence and goodwill with our customers. I have to understand their needs and explain how the British Council’s products and services can help them.
The team I work in consists of a small number of dedicated people who work closely together. We make every possible effort to ensure that the examination day is a positive experience for all our candidates. We support candidates by providing information about exams, and we manage the training courses for our teachers. We also liaise with the UK exam boards.
I enjoy dealing with our customers, and I try to build and sustain long-term relationships with them. In fact, many of them have also become personal friends. It can be a demanding role but it is also a very rewarding one.
Why is education so important to the British Council?
Education is important because it equips us with all that is needed to make our dreams come true. It opens doors to brilliant career opportunities and we believe that getting an education is everyone’s right.
The British Council values education because our vision depends on people of all cultures working together on the basis of mutual understanding, respect and trust. I feel proud to work for the British Council.
What’s special about the British Council?
The British Council is one of the most experienced and well-established organisations of its kind in the world. We have been in Greece since 1939 and have provided examinations for the past 50 years. Our long experience in the administration of exams gives us an advantage. We have the know-how, we are innovative and we invest heavily in the quality of our exams.