Please note: This is the policy for IELTS (Academic and General Training), you can find the UKVI cancellation and refund policy here.
Cancelling your IELTS test
If you cancel your IELTS test at least five weeks before the test date, you will receive a refund minus an administration fee of 25 per cent of the test fee.
If you cancel your IELTS test within five weeks or less of the test date, there will be no refund unless you provide appropriate evidence to support the cancellation.
Acceptable documents include a medical certificate from a qualified medical practitioner, a death notice or certificate, a police report or verification from the army. Statutory declarations, certificates and sick notes issued by family members are not acceptable.
All the above original documents must be submitted to the test centre within five working days of the written test date. Please make sure these are delivered to us by the deadline set. We will not accept any request received after the deadline. We do not accept emails, photocopies or fax messages.
To cancel your test date, complete and sign our Request Form (PDF, 108 kb) and send it along with any additional documentation by post to:
- For candidates taking the test in Athens or Patra (Test Centre GR005), send to:
British Council (IELTS)
17 Kolonaki Square
106 73 Athens
- For candidates taking the test in Thessaloniki, Ioannina, Irakleio Crete or Volos (Test Centre GR026), send to:
British Council (IELTS)
43 Tsimiski Street
546 23 Thessaloniki
Please note that refunds can take four to six weeks to process.
Requesting a test day transfer
If you need to change the date of your test from the date you originally booked, you can request a test day transfer up to five weeks before the test date. Please note that the new test date must be within three months of the original date.
To transfer your test date, complete and sign our Request Form (PDF, 108 kb) and send it along with the deposit slip (€10) by email to:
- For candidates taking the test in Athens or Patra (Test Centre GR005), send to firstname.lastname@example.org.
- For candidates taking the test in Thessaloniki, Ioannina, Irakleio Crete or Volos (Test Centre GR026), send to email@example.com.
Pay by direct deposit to the British Council account at any Alpha Bank branch. You can pay the test fee via ATM or via web banking through you own bank. Please note that you will be responsible for any bank charges.
- Account number: 1150 0200 2018 908
- IBAN: GR05 0140 1150 1150 0200 2018 908
Please quote your full name in the «Αιτιολογία» field on the Alpha Bank deposit slip.
If you receive a transfer to a new test date and are ill on the second test date, then you are not entitled to a refund of the test fee nor to any further transfer to a new test date.