Please note: This is the policy for IELTS (Academic and General Training), you can find the UKVI cancellation and refund policy here.
Cancelling your IELTS test
If you cancel your IELTS test up to five weeks before the test date, you will receive a refund minus an administration fee of 25% of the test fee.
Please note that refunds can take four to six weeks to process.
No refunds will be allowed for IELTS within five weeks of the test date. Exemptions from this policy are:
- serious illness or medical incident (such as hospital admission or a major injury)
- bereavement - loss of a close family member
- hardship or trauma (such as being a victim of crime or involved in a traffic accident)
- military service.
To cancel your IELTS (Academic and General Training) test, please log in to the Test Taker Portal with your email address and password and click on the option 'Test and Results' that is located on the main menu. Submit a cancellation request and upload the supporting documentation/evidence.
If a medical certificate confirming illness on the date of the test is provided within five working days of the test date, together with the submitted cancellation request on the Test Taker Portal, the fee is refundable, minus an administration fee of 25% of the test fee.
Only original medical certificates in Greek or English are accepted. If we have not received your submitted cancellation request along with an upload of supporting documentation/evidence on the Test Taker Portal by the fifth working day after the test, you will be marked as absent and forfeit all claims.
Please note that we do not accept sick notes issued by family members.
Copies sent by fax or email are not accepted.
Requesting a test day transfer
If you need to change the date of your test from the date you originally booked, you can request a test day transfer up to five weeks before the test date. Please note that the new test date must be within three months of the original date.
To transfer your test date, complete and sign our Request Form and send it along with the deposit slip (€10) by email to:
- For candidates taking the test in Athens or Patra (Test Centre GR005), send to firstname.lastname@example.org.
- For candidates taking the test in Thessaloniki, Ioannina, Irakleio Crete or Volos (Test Centre GR026), send to email@example.com.
Pay by direct deposit to the British Council account at any Alpha Bank branch. You can pay the test fee via ATM or via web banking through you own bank. Please note that you will be responsible for any bank charges.
- Account number: 1150 0200 2018 908
- IBAN: GR05 0140 1150 1150 0200 2018 908
Please quote your full name in the «Αιτιολογία» field on the Alpha Bank deposit slip.
If you receive a transfer to a new test date and are ill on the second test date, then you are not entitled to a refund of the test fee nor to any further transfer to a new test date.